The Return policy coverage begins on the Invoice date printed on the original Wintec Sales Invoice. All returns must be received on or before the return expiration date. The original purchaser must first obtain a RMA (Return Merchandise Authorization) number from Wintec before returning the defective product. The RMA number is only valid within the days indicated on the RMA Service Requisition form. All defective products MUST be returned within the valid RMA period. Returns received with a non valid RMA number will be considered void and return packages will not be accepted.
DIRECT PURCHASE RETURN POLICY
Products Damaged While In Transit
Failure to notify Wintec Industries of product damage within 24 hours of receipt voids all shipping damage claims. Customers should refuse accepting products that were damaged while in transit. If a product damaged while in transit was accepted inadvertently, Wintec RMA must be contacted within the first 24 hours of receipt to report the damage and be eligible for damage claim.
A report of transit damage within 24 hours of receipt is necessary for Wintec to file a shipping damage claim with the carrier on behalf of customers. Wintec Industries, Inc. is not liable for any monies lost when the carrier refuses claims for product damaged during transit.
Potentially Defective Products and DOA (Dead On Arrival) Returns
All claims should be directed to the manufacturer for warranty, repair and return support. Customers should first contact supportcenter@wintecind.com to ensure that a product is defective and not a trouble-shooting issue.
If a product is diagnosed to be defective then all Wintec manufactured products require a Return Merchandise Authorization Number (RMA#) for return. RMA#’s can be obtained by contacting rma@wintecind.com. In most cases, Wintec will notify the customer of the status of their RMA request within 24 hours of receiving the RMA request. If a product is received by Wintec without a valid RMA#, Wintec will refuse the shipment and the customer is responsible for all shipping charges.
Warranty Repair Service
Customers should first contact supportcenter@wintecind.com to ensure that a product is defective and not a trouble-shooting issue. All Warranty Repair Service requests require a Return Authorization Number (RMA#). RMA#’s can be obtained by contacting rma@wintecind.com.
Return Shipping Fees
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If the product was returned, tested, and No Trouble Was Found, the customer is responsible for both the Return Shipping Fee (Customer to Wintec), and the Outbound Shipping Fee (Wintec to the Customer).
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The customer is responsible for ALL Return Shipping Fees. Except for the following cases:
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If Wintec had shipped the customer a wrong item, Wintec will be responsible for both the Return Shipping Fee and the Outbound Shipping Fee.
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If Wintec approves a return and states on the Return Merchandise Authorization form that Wintec will cover the Return Shipping Fee.
RMA Fee Schedule and Returned Item Condition
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Products returned New, Unopened in perfect condition with all packaging, accessory items, manuals, and that can be resold as new are subject to a 15% restocking fee + outbound and return shipping charges.
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Customers who return products that are Opened and/or with items missing, packaging damage, accessory damage, or cannot be resold as New for any reason are not eligible for a refund.
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Failure to return a product within 30 calendar days from the original purchase date will be deemed to be a permanent acceptance of the product. Returns for refund or exchange will not be accepted after this point.
For more information about Product Warranties, Return Policies, and RMA Procedures, please visit http://www.wintecind.com/support/index.htm
STANDARD 30-DAY RETURN POLICY
• Returns for Credit or Replacement within - 30 days.
• Restocking Fees do apply for returned products.
Items must be received by Wintec within 30 days of the original Wintec Sales Invoice date. Wintec reserves the right to replace returned product with an equivalent substitute. The replacement of any product is at the sole discretion of Wintec.
LIMITED REPLACEMENT ONLY 30-DAY RETURN POLICY
• Return Credit will not be issued for these items.
• Return for replacement within – 30 days.
STANDARD 15-DAY RETURN POLICY
• Returns for Credit or Replacement within - 15 days.
• Restocking Fees do apply for returned products.
LIMITED 15-DAY RETURN POLICY
• Return Credit will not be issued for these items.
• Return for replacement within – 15 days.
NO RETURN COVERAGE
No Credit, Refunds, or Exchanges will be applied to these products. RMA numbers will not be issued for authorized return of these products.
RETURN POLICIES
*Some items or purchases may have special return policies. See the details of the invoice for Return coverage of these items.
Memory Modules – Standard 30 day USB Flash Drives – Standard 30 day Solid State Disk (SSD) – Standard 30 day Add-on, Adapter Cards – Standard 30 day CPUs Tray – Standard 30 day CPUs Boxed items – Standard 30 day Hard Disk Drives - Standard 30 day Motherboards - Standard 30 day Computer systems – Netbooks, Notebooks, Desktops, Servers - Standard 30 day Monitors - Standard 15 day Integrated Circuits– No Return Coverage Software - No Return Coverage Cables & Auxiliary Accessories – No Return Coverage Removable Optical and Magnetic Media – No Return Coverage Hard Drive Enclosures –Standard 30 day MultiLink Adapters –Standard 30 day USB Modems –Standard 30 day All other items – Standard 30 day
VOIDING OF MANUFACTURER'S WARRANTY
Return parts that are received in a condition that voids the Original Manufacturer’s Warranty will be returned without any Return Services. In general, all warranties are voided and not subject to return services if:
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There is evidence of tampering or attempted repair or rework of any parts
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User abuse (e.g. broken handles or face plates/bezels),
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Accidental damage
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isuse, natural or personal disaster, removal or defacement of the products’ serial number from the products. Warranty for memory modules is void if label is removed.
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Using or operating product out of manufacture suggested specifications or application, ie. Overclocking. Warranty is also voided on products physically damaged through shipping and/or improper packing.