RETURN MERCHANDISE AUTHORIZATION PROCEDURE (INCLUDE LINK TO CUSTOMER SERVICE)

  • The original purchaser must first obtain a RMA (Return Merchandise Authorization) number from Wintec before sending the defective product. The RMA number is only valid or active within the days indicated on the RMA Service Requisition form. All defective products MUST be returned within the RMA active period, otherwise the RMA number will be voided and return package will not be accepted.

RMA REQUEST PROCEDURE
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    1. Fill out a Wintec RMA service Requisition Form online. Or fax RMA request form to RMA Department at (408) 856-0700. All requested information must be entered.
    2. Normally, Wintec will authorize the return by issuing a RMA number within 24 hours after receiving the request unless the request is for more than 10 items and/or the information provided is incomplete or incorrect.
    3. Customers need indicate the specific problems or return reasons for each item return services.
    4. Pack and ship the defective product(s) to Wintec according to the following instructions in "Return Shipping and Packing Instructions"
       
RETURN SHIPPING AND PACKING INSTRUCTIONS
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    1. Enclose one copy of Wintec RMA requisition form with the valid RMA number issued by Wintec.
    2. Customers do not need to return cables and accessories with returned product, unless specifically requested by Wintec RMA Department or are applying for credit.
    3. All customers’ labels, adhesives and markings on the returned product must be completely removed before returning the product to Wintec, otherwise a service handling charge will be applied.
    4. Customers must properly pack and pay all freights for the returned goods, COD or “Call Tag” will not be accepted.
    5. Reference the RMA number in black bold print on the outside of the box and on all paperwork. For multi-packed box, please reference each RMA number. Wintec Receiving will refuse to accept any returns without a visible RMA number on the outside of the box.
       
REPAIR AND REPLACEMENT

  • The repair or replacement of any product is at the sole decision of Wintec. Wintec will first obtain customer approval if substitution of parts will be necessary; however, Wintec reserves the right to substitute an equivalent product. In all cases, Wintec must receive the returned items before any replacement items can be sent out.

NO TROUBLE FOUND (NTF) POLICY


  • If any product returned for the service is determined N.T.F. (No Trouble Found) by Wintec or the manufacturer, the return freight and service charge may be billed to customer.
DEAD ON ARRIVAL (DOA) DEFINITION AND POLICY

  • CPUs All defective CPU parts will be processed as Standard RMA return.
    No D.O.A. process will be applied for the CPU parts.
    Motherboard and Computer System Defective within 7 days of the Wintec Sales Invoice date
    Hard Drive and other Storage Devices Defective within 7 days of the Wintec Sales Invoice date
    Memory, Add-On Card and Peripheral Defective within 7 days of the Wintec Sales Invoice date

    All D.O.A. return MUST received by Wintec within 3 business days (7 days for International) from the date of the RMA# issued or will be process as Standard RMA service procedure. D.O.A. Replacement will normally be processed within 5 working days if replacement stock available after receiving the defective products from the customer. If the replacement product is not available, Wintec reserves the right to replace an equivalent product or issue Credit with the current market value of the product. In no case shall the credit value exceed the product’s original price as indicated on the Sales Invoice.

DISCREPANCY OR DAMAGE CLAIM POLICY

  • Customer MUST claim the discrepancy (Items, quantity) or shipping damage to Wintec RMA Department within 24 hours of receiving the shipment.
CREDIT POLICY

  • All Credits are granted only upon approval from Wintec. No Credit will be issued for the defective items unless Wintec has no stock for replacement, after checking with purchasing department then will processing credit memo or get replacement ship out.

    Full Credit will be considered only when Wintec is at fault, such as shipping error, and the error must be reported to Wintec within 24 hours of receiving the shipment. Otherwise, returns for credit will be honored at the products’ current market price and an additional restocking fee of 15% of the current market price will be charged.

    Any item being returned for credit MUST be returned in the original, unmarked, undamaged condition and complete package which includes all manuals, software, cables and accessories. Otherwise, the customers are subject to restock and/or recondition charges.

    When the Credit returns been verified and processed by Wintec Accounting department, Customer will be able to apply the Credit toward future purchases.

    All unused credit will be expired in 180 days after issuing. After 180 days all customers need contact Wintec accounting department for further assistance.

GENERAL INFORMATION

  • This warranty policy is only effective for those merchandises sold in the United States (unless specified) and may be modified as necessary without notice. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.